Frequently asked questions about automotive BDCs
The questions dealers ask us most often.
What is an automotive BDC?
A BDC (Business Development Center) is a team that handles a dealership's communications with its customers: web leads, inbound calls, service follow-ups and sales follow-ups. Its goal is to turn those contacts into in-store appointments.
What does a BDC agent do at a dealership?
A BDC agent calls and answers the dealership's customers. They call back web leads, remind customers about maintenance, follow up after a visit and book appointments for sales and service. Everything is logged in the dealership CRM.
What is the difference between an outsourced and an in-house BDC?
An in-house BDC is a team hired and managed by the dealership. An outsourced BDC, like BDC Solutions, provides a team of agents who are already trained and supervised. The dealer avoids hiring, training and turnover, while keeping control over its processes and goals.
How does an outsourced BDC help a dealer never lose a lead?
Every web lead and every missed call is picked up by an agent, 7 days a week. Customers who are not ready to buy are followed up over time, and all follow-up is logged in your CRM. No request goes unanswered because the floor was busy.
Which services does BDC Solutions offer?
Five services: service follow-up, service-to-sales offers, internet lead management, inbound sales calls, and lease and finance renewal calls. Each can be used on its own or combined.
How many calls do you make?
Our team makes about 64,000 calls and books about 15,000 appointments every month for the dealerships we serve.
Do your agents work in our CRM?
Yes. Appointments, call notes and follow-ups are logged directly in your dealership CRM.
How many dealerships do you work with?
More than 80 dealerships from several brands, including Hyundai and Toyota, trust BDC Solutions with their customers. Our 78 agents are trained on each dealership's products and promotions.
Do your agents speak English?
Yes. Several of our agents are bilingual, which lets us serve English-speaking customers in Quebec and dealerships in Ontario.
What are your hours?
Our agents call your customers 7 days a week: Monday to Friday from 7:30 a.m. to 8:30 p.m., and Saturday and Sunday from 10 a.m. to 4 p.m.
Where are you located and which regions do you serve?
Founded in 2018, BDC Solutions runs its call center in Blainville, Quebec. We serve dealerships across Quebec and Ontario.
How much does an outsourced BDC cost?
Pricing depends on customer volume and the services you choose. Request a quote and an advisor will call you back with an estimate for your dealership.
How do we get started?
Fill out the contact form or call us at 450-508-2886. We start with a meeting to understand your goals, then propose a tailored team.
How many appointments are sleeping in your customer list?
Fill out the form. An advisor will call you back with an estimate for your dealership.